What FAB will do. Fabien will attend and carry out one complimentary re-treatment of the originally treated areas for the qualifying pest. One re-treatment applies per original service, not per pest.
Costs. There is no charge for the re-treatment. Travel follows the same rule as the original service: Zone 1 — Local: 0–15 km — $0; Zone 2 — Metro: 15–30 km — $55 inc GST; Zone 3 — Outer Metro: 30–50 km — $99 inc GST; Zone 4 — Regional / Extended: 50 km+ — $165 inc GST. The final travel charge depends on the property location and service area and is confirmed before attendance. If you expect to incur any other expense in making a claim, contact FAB before you incur it and we will confirm in writing whether it will be reimbursed.
What is not covered. German cockroach infestations — these require a separate dedicated treatment program. Severe or specialist ant infestations that require dedicated baiting, non-repellent products or repeat visits. Rodents, fleas, bed bugs, bees, mosquito programs, termite treatment, bird control and other specialist infestations. Wasps are not covered by this warranty unless FAB expressly confirms otherwise in writing. Pests or areas not included in your original service. New pest introductions or new pest pressure. Conditions outside the original treatment scope.
Your legal rights. The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the services to which this warranty relates.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
This is a service warranty on the work performed. It is not a guarantee that pests will never return.